Aamir Waheed
What is gatewatch?
Gatewatch promotes the safety and security of our pool by ensuring that only members and their guests enter the facility. Members performing gatewatch are also responsible for assisting lifeguards or members in the case of an emergency. Gatewatch allows members to be “ambassadors” of the pool for a few hours during their shift.
How do I sign up for my gatewatch shifts?
- Login to your account and navigate to Reservations=> Make Reservations
- Select Gatewatch facility group
- Navigate to an available date with open shifts
- Select your desired shift
- Select Member who will perform the shift
- Select emails for reservation updates (optional)
- Select Book It
- Your gatewatch shift will now show up under My Reservations
I cannot attend my shift, how do I cancel it?
If you need to cancel or change a shift, if possible, please do so at least 72 hours in advance to allow another member the opportunity to take your spot. Login to your account and navigate to the Reservation section and cancel your shift.
This is my first time performing gatewatch, do I need to bring anything?
All the materials you will need for gatewatch can be found at the desk, including a complete list of duties. Your primary role is to check in members. The materials at the desk outline other responsibilities to complete during your shift.
How many gatewatch shifts are required?
You must complete 3 full shifts or a combination of half and full shifts (two half shifts = one full shift) to be eligible to receive your gatewatch deposit back. Please be mindful of other members by not signing up for more than your required shifts and then cancelling as this takes potential shifts away from other members and leaves the gatewatch desk unattended.
I completed my required gatewatch shifts, how do I receive my deposit?
Refunds will be automatically issued by November 1st to all members who performed their required number of shifts. If you need your deposit back sooner, please contact the Gatewatch Coordinator at gatewatch@westgatecabana.com.